2. Return & Refund Policy
Last updated: Today
At Common Goods Supply we want you to feel comfortable shopping with us. This policy explains how returns, refunds and our 30 day money back guarantee work. It applies to all purchases made through commongoodssupply.com.
30 day money back guarantee
If you are not happy with your order, contact us within 30 days of receiving it. Email info@commongoodssupply.com with your full name, order number, the email address used for the order and the reason for the return. If the item is damaged, faulty or incorrect, please include clear photos. We reply within 2 business days with the next steps.
Return approval is required
Please do not send anything back before contacting us. Every return must first be approved by email. Once approved, we send you the return address and instructions. Items sent back without approval cannot be processed or refunded.
Return address
Many of our products are shipped directly from our suppliers, so approved returns may need to be sent to a supplier warehouse located outside Canada, including in China. We provide the full return address once your return has been approved. We will always tell you what applies to your order before you send anything.
Who pays for return shipping
If the item is faulty, damaged or not what you ordered, we cover the return shipping cost. For a change of mind, wrong size or an unwanted item, return shipping is the customer's responsibility, including any international postage and customs charges. Refunds cover the product price only. Original shipping costs, return postage and import charges are not refundable. In some cases we may offer a partial refund or a replacement instead of a physical return, which saves you the shipping cost.
Condition of returned items
Items must be unused and in their original condition, with all tags, accessories and packaging included. Items showing signs of use, damage, stains, odours or alterations may be refused or refunded in part. Clothing must be unworn and unwashed. Footwear may only be tried on indoors on a clean surface. Pet products, personal care and hygiene items cannot be returned once they have been opened or used.
Tracking
Approved returns need valid tracking. We can only process a refund once the parcel has been received and confirmed. Parcels lost in transit without tracking cannot be refunded.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty or incorrect, contact us at info@commongoodssupply.com within 48 hours of delivery. Include your order number, a short description of the issue and clear photos of the item and its packaging. Reports made after this window may not be eligible for a replacement or refund, but we will always try to find a solution where we can.
Lost or missing parcels
If tracking shows that your parcel has been delivered but you cannot find it, please check with your household, neighbours and your local delivery point, then contact us within 7 days. Where tracking confirms delivery to the address provided, we are generally unable to issue a refund, but we will look into it with the carrier on your behalf.
Incorrect address or refused delivery
If a parcel is returned to us because the shipping address was entered incorrectly or the delivery was refused, we can reship the order once the original shipping cost has been paid, or issue a refund minus the shipping cost already incurred.
Items that are not eligible
Gift cards, clearly marked final sale items, opened or used pet products, personal care and hygiene items, items that have been worn, washed or used, and items returned without approval.
Refund processing
Once your return is received and approved, we email you a confirmation. Refunds go back to your original payment method within 5 business days. Depending on your bank or card provider, it can take another 3 to 10 business days before the refund appears on your statement.
Exchanges
Exchanges depend on product availability. Contact us at info@commongoodssupply.com and we will let you know what is possible.
Order cancellations
Contact us as soon as possible at info@commongoodssupply.com. If your order has not yet been processed, we cancel it and refund you in full. Once an order has been processed or shipped it can no longer be cancelled, and a return can only be requested after you have received the item. The 30 day guarantee starts on the day your order is delivered.
Your consumer rights
Nothing in this policy limits your rights under applicable consumer protection laws. Depending on where you live, you may be entitled to a repair, replacement, refund or other remedy.
Contact
For return, refund or order questions, contact us at info@commongoodssupply.com.