1. Shipping Policy
Last updated: Today
At Common Goods Supply, we want your order to be handled carefully, clearly and as quickly as possible. This Shipping Policy explains how we process and ship orders placed through commongoodssupply.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing. During this time, we review your order, check the product details, confirm the shipping information and prepare your order for dispatch. Business days are Monday to Friday, excluding public holidays.
Shipping time
After your order has been dispatched, delivery usually takes 7 to 15 business days. Delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays, incorrect address details or other circumstances outside our control.
Direct supplier shipping
Many of our products are shipped directly from our trusted suppliers instead of from a warehouse of our own. This keeps our prices fair and gets your order moving sooner. It also means that some parcels are shipped from overseas, including from China, and that items from the same order may arrive in separate parcels.
Shipping carriers
Depending on the product, supplier location and delivery address, orders may be shipped with Canada Post, local delivery partners or international shipping partners. If tracking is available for your order, tracking details will be sent to you by email once your order has been dispatched.
Shipping costs
Shipping is free for orders delivered within Canada, unless stated otherwise at checkout. The final shipping cost is always shown at checkout before you pay.
Customs
Parcels shipped from outside Canada may be subject to customs checks, which can add time to delivery. Any duties or taxes that apply to your order are the responsibility of the customer, unless they are already included in your order total.
Incorrect shipping details
Please make sure your shipping details are correct before placing your order. If you notice an error in your address, contact us as soon as possible at info@commongoodssupply.com. We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, contact us at info@commongoodssupply.com. Please include your name, order number and the email address used to place the order. We will review your order and help you with the next steps.
Lost or missing parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local post office or the delivery carrier. If you still cannot locate your parcel, contact us at info@commongoodssupply.com. We will review the situation and help where possible.
Questions
For any shipping questions, contact us at info@commongoodssupply.com.